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Product Protection Plan

By default we offer a 60 day replacement guarantee against defects. Extend it to 2 years from date of purchase by purchasing our Product Protection Plan.

2 year Product Protection starts from date of initial purchase.

Protection plan includes:
Damaged pendant and/or chain
Stone replacement or fixes
Tarnished jewelry
Mechanical defects (watches only)
Includes one replacement/repair per item

Protection plan excludes:
Lost or stolen items
Normal wear and tear

Additional terms:
2 year Product Protection includes one replacement/repair per item. If your product has any covered defects during the term please contact our customer support at service@loveknotshop.com and we will gladly repair or replace the item (at our option). The damaged or defective item will need to be returned at the customer's or owner's expense before a replacement item is shipped or a repair is made. If the covered item is no longer available we will replace the item with a similar item of equal or greater value. Lost or stolen items are not covered by the product protection plan.  Please note that store coupon codes or other offers may not be applied to purchases of product protection plans unless otherwise noted.

We move fast. Lightning fast standard shipping.

Our products are custom made for you. Message card products usually ship in 1-2 days. Personalized products like watches, engraving and photo jewelry take 3-5 days for manufacturing and customization. Once shipped, orders deliver in 2-8 business days within the continental U.S. All orders ship with love from Florida, USA.

US Shipping rates: $4.95 for orders under $25, and $7.95 for orders $50 and over. Orders $100 and over ship FREE.

Due to COVID we have occasionally been experiencing unexpected shipping or restocking delays. We will update our site with current information. Recently our average national delivery time in the U.S. is 5 business days (not including production time). As always, shipping times are best estimates only and cannot be guaranteed.