Returns and Exchanges

Need to return an item? Here's how to return or exchange your purchase.

We offer a 60 day return policy on most items. No returns or exchanges on personalized items or items marked Final Sale.

To view our returns policy, click here.

Is the item damaged or defective?

If you have a damaged or defective item, whether it arrived damaged in shipping or if has a defect that was noticed after wearing, please contact our customer service team by sending an email to service@loveknotshop.com with your order number and a description of the problem. For faster service please attach a photo to your email showing the damage or defect.

Did you receive a different item than the one you ordered?

If you received a different item than the one you ordered, please contact our customer service team by emailing us at service@loveknotshop.com with your order number and a description of the problem. For faster service please attach a photo of the incorrect item you received.

Are you reporting a problem covered under our 2 year product protection plan?

If you purchased our 2 year product protection plan for your item and you have experienced a covered defect or issue, please contact our customer service team by emailing us at service@loveknotshop.com with your order number and a description of the problem. For faster service please attach a photo showing the damage or defect.

For all other returns and exchanges, please use our returns and exchanges portal for a quick and easy returns experience.If you choose to exchange your purchase for another item, you can shop right through the portal and get a bonus credit!