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FAQ

Shipping/Returns

Shipping charges for your order will be calculated and displayed at checkout.

We offer free shipping with a minimum $100 order (before taxes and shipping). For other orders our fee structure is as follows:

UNITED STATES

For orders up to $24.99 (before taxes and shipping): $4.95 flat fee

For orders $25.00-$99.99(before taxes and shipping): $7.95 flat fee

$100.00 and over (before taxes and shipping): Free

INTERNATIONAL

For orders up to $25.00 (before taxes and shipping): $9.95 flat fee

For orders $25.01-$50.00 (before taxes and shipping): $14.95 flat fee

For orders $50.01-$99.99 (before taxes and shipping): $19.95 flat fee

$100 and over (before taxes and shipping): Free

Our products are printed and shipped from the U.S., mostly from facilities in Florida.

If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has already entered production, or if it has been shipped out already, it cannot be modified.

All orders are custom made just for you. Please allow a few days for production before shipping. Orders are not shipped or manufactured on weekends or holidays.

If your order includes multiple items, each item might be produced in a different facility and thus your shipment may arrive in multiple packages.

We believe it's important to be completely transparent with our customers about our policies and to provide current and timely information about current operating conditions so that you can make your purchasing decision. Our goal is to get our products to customers within the United States within two weeks. We update our product pages with our best estimates for delivery times given our recent experience. These estimates are not guaranteed and unless otherwise stated do not include production time before shipping. Shipping times may be impacted by many factors including the exact location of the delivery address, holidays, weather conditions, and other factors outside our control. Because of that we cannot guarantee that your order will arrive by any particular deadline.

Please be aware that recently due to COVID we have been experiencing periodic disruptions in shipping networks and the supply chain that have caused delays in production and shipping times. Under these circumstances it is much more difficult to make accurate projections of delivery times.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we become aware of a significant delay in the shipment of your order, we will make every effort to contact you via email or telephone.

We partner with Route to provide you with a convenient, low cost shipping insurance option that you will be offered at checkout. If you accept our offer, after you place your order you'll receive shipping updates from Route with easy links for how to file a claim if your package doesn't arrive, is stolen or is damaged.

If you decline our Route shipping insurance offer, we are not responsible for any packages that are lost or stolen if they are marked as delivered by the carrier. You should report any items that may have been stolen after delivery to your local police department. You may be able to file a claim with your homeowners or renters insurance.

Any fees charged for Route shipping insurance are nonrefundable once the order has entered production.

We partner with Route to provide you with a convenient, low cost shipping insurance option that you will be offered at checkout. If you accept our offer, after you place your order you'll receive shipping updates from Route with easy links for how to file a claim if your package doesn't arrive, is stolen or is damaged.

If you decline our Route shipping insurance offer, we are not responsible for any packages that are lost or stolen if they are marked as delivered by the carrier. You should report any items that may have been stolen after delivery to your local police department. You may be able to file a claim with your homeowners or renters insurance.

Any fees charged for Route shipping insurance are nonrefundable once the order has entered production.

We hope you'll love the item you purchased.  If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We'll try our best to do everything we can to make things right.

We offer a 60 day return policy on most items. Please contact our customer service team as soon as possible, within 3 days of receiving the order if possible, for any items that arrived damaged, defective, or if the wrong item arrived. That way we can make things right and get you a replacement item as quickly as possible Please do not return items to us without authorization from our customer service team first.

No refunds or exchanges on personalized items, including items with custom engraving, photo uploads, custom message cards, or other similar one-of-a-kind items. That's because these items are made to your specifications and can't be resold to other customers. We will remake and/or replace personalized items where we were responsible for any errors, damage or manufacturing issues.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@loveknotshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns and exchanges for defective items or where we shipped a wrong item in error are free of charge. Returns and exchanges for any other reason may be subject to a $7.95 return shipping and handling fee for U.S. orders and $19.95 for international orders. Shipping, warranty and insurance costs are non-refundable.

You can always contact us for any return questions at service@loveknotshop.com.

Returns or refunds will not be given after 60 days from the date of purchase unless a purchase protection plan is purchased that permits returns.

Please view our full refund policy here.

Product Information

Our jewelry products are made from 316L Surgical Grade Stainless Steel.

Some products have a Gold finish option. 14K products are plated with Rhodium, while 18K products are plated with real 18K yellow gold. We use a high quality electroplating process that means it doesn't rub or flake away easily.

For graphical products, the clear dome is a shatterproof liquid glass-like material that is applied by hand. We do not use any paper or stickers to place designs onto our products!

316L stainless steel is low reaction, with minimum nickel content. Customers sensitive to nickel can pick a product that's finished with 14K or 18K Gold, as these don't react.

It's fine to get our jewelry wet! Wear it in the shower or while swimming, just make sure to dry it afterwards! If the item becomes dirty or tarnishes in some way, clean it using plain soap and water - drying with a soft cloth Before storing the item, make sure it's fully dry and is not stored in a moist environment. When storing, avoid storing it mixed amongst other jewelry, as the tarnish on those pieces may spread and damage the item. While wearing, avoid exposure to chemicals (including cleaning agents), and avoid wearing in environments where the item may be knocked.