We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We'll try our best to do everything we can to make things right.
We offer a 60 day return policy on most items. Please contact our customer service team as soon as possible, within 3 days of receiving the order if possible, for any items that arrived damaged, defective, or if the wrong item arrived. That way we can make things right and get you a replacement item as quickly as possible Please do not return items to us without authorization from our customer service team first.
No refunds or exchanges on personalized items, including items with custom engraving, photo uploads, custom message cards, or other similar one-of-a-kind items. That's because these items are made to your specifications and can't be resold to other customers. We will remake and/or replace personalized items where we were responsible for any errors, damage or manufacturing issues.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns and exchanges for defective items or where we shipped a wrong item in error are free of charge. Returns and exchanges for any other reason may be subject to a $7.95 return shipping and handling fee for U.S. orders and $19.95 for international orders. Shipping, warranty and insurance costs are non-refundable.
You can always contact us for any return questions at email@example.com.
Returns or refunds will not be given after 60 days from the date of purchase unless a purchase protection plan is purchased that permits returns.
Please view our full refund policy here.